1. Scope of application
These general terms and conditions of sale (GTC) apply to all orders placed in the "Accessories" section and only in this section, on the dumortier-violons.com website, owned by Dumortier GmbH, located at c/o RA Christian Hofstetter, Baarerstrasse 78, CH-6300 Zug, registered under number CHE-150.972.302, for the sale of musical instrument accessories. By By placing an order, the customer unreservedly accepts these GTC.
2. Products
The products offered for sale are those listed on the website on the date of the order. The essential characteristics of the products (description, price, availability) are presented on each product page. dumortier-violons.com reserves the right to modify the range of products offered at any time, subject to fulfilling orders already placed.
3. Price
Product prices are listed in Swiss francs (CHF) and include all applicable taxes (VAT). Shipping costs are extra and will be indicated at checkout. applicable taxes (VAT). Delivery costs are extra and will be indicated before the final confirmation of the order. The total amount payable (price of products + delivery costs) will be clearly indicated when the order is placed.
4. Order
Ordering on the dumortier-violons.com website involves several steps:
• Select the products,
• Add products to your cart,
• Confirming the shopping cart and choosing the delivery method,
• Confirm billing and payment information,
• Confirm the order.
The order is confirmed when the customer clicks on the "Confirm order" button after checking their shopping cart. Order" button after checking their shopping cart. dumortier-violons.com will send a confirmation email to the address provided by the customer. Acceptance of the order is only effective once the confirmation email has been sent.
5. Payment
Payment can be made by credit card (Visa, MasterCard, etc.), PayPal, TWINT, or any other payment method offered on the website at the time of the order. The total amount of the order is debited at the time of order is confirmed. In the event of non-payment, dumortier-violons.com reserves reserves the right to cancel the order.
6. Delivery
Deliveries are made to the address provided by the customer when placing the order. Delivery times are indicative and may vary depending on product availability and geographical area. Delivery costs are calculated at the time of ordering and may be modified depending on the delivery method chosen.
In the event of a delay in delivery, dumortier-violons.com will do its best to inform the customer as soon as possible. The risks associated with transport are transferred to the customer as soon as the products are handed over to the carrier.
7. Right of withdrawal and returns
In accordance with Article 3 of the Swiss Consumer Protection Act, the customer has a right of withdrawal for 14 days from receipt of the products, without having to provide any justification. Customers may return products in their original condition and packaging, at their own expense, to obtain a refund.
The right of withdrawal does not apply to products that are personalized or specially manufactured according to customer specifications.
8. Warranty
All products sold on dumortier-violons.com are covered by the legal warranty of conformity provided for by Swiss law. In the event of a lack of conformity or hidden defect, the customer may contact customer service within two years of receiving the product to obtain a replacement, repair, or refund, as applicable.
9. Liability
dumortier-violons.com cannot be held liable for any direct or indirect damage indirect damages caused by the use of products sold on the site, to the extent permitted by Swiss law. The liability of dumortier-violons.com is limited to the value of the product purchased.
10. Protection of personal data
Personal data collected during the ordering process is processed in accordance with Swiss data protection legislation. This information is used solely for the purposes of processing orders, managing customer relations, and sending commercial information if the customer consents to it.
Customers may access their personal data and request its correction or deletion at any time by contacting customer service.
11. Applicable law and disputes
These GTC are governed by Swiss law. In the event of a dispute, the parties shall attempt to resolve their dispute amicably. If no amicable solution can be found found, the dispute shall be submitted to the competent courts in Zug.
12. Changes to the Terms and Conditions
dumortier-violons.com reserves the right to modify these terms and conditions of sale at any time. The changes will be applicable as soon as they are published on the website.
13. Customer service
For any questions regarding products, orders, or returns, please contact our customer service department:
• Email : contact@dumortier-violins.com
• Address : c/o RA Christian Hofstetter, Baarerstrasse 78, CH-6300 Zug